FAQ

Find quick answers to your questions below…

Order Status and Shipping

How much is my Shipping?

Our current order turn around time is 3-5 business days.

Shipping is based in order total, see pricing and shipping below:

*Orders with items weighing over 5 pounds will incur additional shipping costs. 

Seed Shipping details for Orders under 5 lbs:

Order TotalShipping to United States
$00.00 – $29.99$3.95
$30.00 – $59.99$4.95
$60.00 – $99.99$6.95
$100.00 – $199.99$12.95
$200.00 – $499.99$15.95
$500.00 – $999.99$18.95
Order TotalShipping to Canada
$00.00 – $29.99$11.95
$30.00 – $59.99$12.95
$60.00 – $99.99$14.95
$100.00 – $199.99$18.95
$200.00 – $499.99$22.95
$500.00 – $999.99$26.95

When will my order be shipped?

Our shipping turnaround time is currently 3-5 business days from order placement. If you have already placed an order with us, it is being processed and you will receive a notification when it ships. Please note, USPS, Fedex and UPS are all experiencing an increase in delivery times due to high volume; please consult your tracking number and allow extra time for your package to arrive.

How do I change quantities or cancel an item in my order?

If you need to cancel or change an order, please contact us and we will do our best to accommodate your request. Depending on the stage of fulfillment, additions, substitutions or cancellation may not be possible. Please write a sweet note to our Community Connections Coordinator at [email protected] for assistance, we’re here to help!

How do I track my order?

Click the “My Account / Order Status” link at the bottom left of our homepage to track your order. If you checked out as a guest, your tracking information was emailed to you when your order shipped.

My order never arrived.

Click the “My Account / Order Status” link at the bottom left of our homepage of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, write a sweet note to our Community Connections Coordinator at [email protected] for assistance, we’re here to help!

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, write a sweet note to our Community Connections Coordinator at [email protected] for assistance, we’re here to help!

I received the wrong product!

If you feel that you have received the wrong product, write a sweet note to our Community Connections Coordinator at [email protected] for assistance or call the farm at 585.374.8903 within 72 hours of receiving the product. We’re here to help!

Where do you ship?

At this time, we only ship orders to the United States and Canada. Most seeds ship to Canada.

Please note…we currently offer Seed Only orders (and books, too!) to Hawaii, Alaska, and Canada. We are unable to ship roots, tubers, bulbs, corms, and gardening supplies to locations outside of the US’s contiguous 48 states.

If you are within 90 miles of the farm (Naples, NY) we also offer Local Pick Up! Choose this option on your checkout page or call 585.374.8903 for details!

My Account

How do I create an account?

1) Click the “My Account” link at the bottom left of our homepage.

2) Under “Register”, Enter your email address and a password.

3) Click the “Register” button.

Then simply follow the prompts to complete setting up your account and be confident your information is *never* sold or shared any other company and is kept completely private and safe. Read more about our Privacy Policy here and reach out with any concerns to our Community Connections Coordinator at [email protected], we’re here to help!

How do I edit my account information?

Click the “My Account” link on the bottom left of our homepage to edit your account information.

I forgot my password!

Click the “My Account” link on the bottom left of our homepage. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Pricing and Billing

What forms of payment do you accept?

We accept all major credit and debit cards and PayPal.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in New York.

I have a question on my charges.

Click the “My Account / Order Status” link  on the bottom left of our homepage to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact us for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link  on the bottom left of our homepage to print invoices.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Will you keep my credit card information on file?

For your security, we will never store your credit card information. 

When will my credit appear on my account?

Credits usually take 1-3 business days from the time we receive your item(s).

Buyer’s Guide

Do you have a catalog?

Friends, we do not have a paper catalog, only our online catalog. We are happy to take phone orders and hope to see you here on the farm one day, as well!

How do I find a product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site (or the Cart icon at the top right) to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code

How do I buy/redeem a gift certificate?

To purchase a gift certificate, hop over here.

Can I sell Fruition Seeds in my shop?

Our gorgeous seed packets are shared in many garden centers and food coops, we’d love to share them with you, too! Send me an email, [email protected], and I look so forward to connecting with you.

Seed & Farm Questions

Are all your seeds organic?

Yes, thank you for asking! This means, among other things, that you can rest assured they are GMO-free and thank you for caring about the world in these ways, Friends!

I am growing in zones warmer than Zone 5 outside the Northeast, will Fruition’s Seed work for me?

In a word, yes! 

We have friends and family growing and loving, sharing and saving our seeds all across Turtle Island, in all 50 States, from Alaska to Florida. 

If you’re growing in the southeast US, your hot and humid seasons are prone to more diseases than ours, so be sure to grow disease-resistant varieties. For tomatoes we recommend Brandywise, Summer Sweetheart, Chiapas and Coyote, all resistant to Late Blight as well as Early Blight and Septoria Leaf Spot. For cucumbers, downy mildew resistance is essential, so dive into our NY Slicing 264, as well as the darling cucamelon (Mexican Gherkin), utterly resilient as well as adorable.

And Friends, here’s the thing: Seeds adapted to shorter seasons thrive more easily in longer seasons than the other way around. 

Another thing: the vast majority of seeds are grown, in our modern globalized economy, in long, dry seasons where the climate is more conducive for commodity production, centered largely in China, the mid-East and the central valley of what we now call California. Keep in mind most seed companies are distributors rather than growers, so asking your seed companies where they are sourcing their seed is key to understanding where their seeds will thrive, beyond their snail mail address.

Is the farm open to the public?

Fruition is a working family farm & we love to open at specific days and times that shift with the seasons, find all the details here! If you’d love to schedule a private tour, send [email protected] an email with your dates, dreams & know we look so forward!

Is Petra available for speaking engagements?

Indeed, I am! Send me an email, [email protected], and don’t be shy!